Shopticall Refunds and Returns Policy
Last Updated: November 11, 2023
Welcome to Shopticall! We strive to provide high-quality products for our valued customers. In the event that you are not entirely satisfied with your purchase, we’re here to help with our straightforward refunds and returns policy.
1. Returns Process:
- To initiate a return, please contact our customer support team within 30 days of receiving your order at [email protected].
- Clearly state your order number, the item(s) you wish to return, and the reason for the return.
2. Eligibility for Returns:
- Returns are accepted within 30 days of receiving your order.
- The item must be in its original packaging, unused, and in the same condition as when you received it.
- Please include all original tags, manuals, accessories, and any free items that came with your purchase.
3. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service for your return and keeping a copy of the tracking information.
5. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as per your preference.
6. Exclusions:
- Certain items, such as personalized or final sale items, may not be eligible for return unless they are defective or damaged upon arrival.
7. Contact Information:
- For any questions or concerns regarding our refunds and returns policy, please contact us at [email protected].
8. Address for Returns: Shopticall 1731 N Elm St Commerce, GA 30529 USA
9. Changes to the Policy:
- Shopticall reserves the right to modify this refunds and returns policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Shopticall. We appreciate your trust in us and look forward to serving you with exceptional products and customer service.